Welcome to Epalsite.com
Search Site

Cart 0 item

Customer Service

Shipping & Delivery
We provide  "Registered Airmail" shipping by default, it cost $2.5 for the tracking number. If you want to ship the package via Express shipping. Please contact us directly
  1. 1.For "Registered Airmail Shipping", the package is trackable, and the shipping time usually will be between 7-30days. But for some unpredictable reasons like weather, custom checks, post office delays or other matters, we couldn't guarantee for the shipping time. Thanks for your understanding!
  2. 2.For "Express Shipping", usually the shipping fee is different to different countries. So please contact us by email if you want to select this service. 
Returns & Replacements
We know there is little chance for this to occur. But indeed it could happen because of some unpredictable instance. Products that has not been used can be returned within 30 days for a refund. We will charge you for the shipping fee and any other additional cost. For products with defects before use, you can send it back to us. We'll send you a new one instead.
We will process your order within 1-2 business days after your payment is cleared. There will be several status for the order in your account panel.
  1. 1.Pending Payment: The system did not receive any response from PayPal
  2. 2.Processing: We received your payment and the transaction was successful
  3. 3.Complete: The package has been shipped.
  4. 4.Canceled:The transaction was not successful for some reason and has been canceled.
We only accept Paypal payment now. Other payment method will be added in the future.